General Terms and Conditions
Area of application
The following General Terms and Conditions apply to all orders placed via our online shop by consumers and entrepreneurs.
A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their self-employed professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity.
In relation to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; they shall only become part of the contract if we have expressly agreed to them.
Contractual partner, conclusion of contract, correction options
The purchase contract is concluded with Rottner Tresor GmbH.
By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the ordering process. The contract is concluded by clicking on the order button to accept the offer for the goods contained in the shopping cart. Immediately after sending the order, you will receive a confirmation by email.
Contract language, storage of contract text
The language(s) available for concluding the contract: German.
We save the contract text and send you the order data and our General Terms and Conditions in text form. You can view the contract text in our customer login.
Delivery conditions
We deliver free of charge.
You generally have the option of picking up the goods at Rottner Tresor GmbH warehouse, Thern 17, 4880 St. Georgen i.A., Austria during the business hours indicated below: Mon-Fri: 7:30 am to 3:00 pm.
We do not deliver to packing stations.
Payment
In our shop, the following payment methods are generally available:
Mollie
The following payment methods are available via Mollie:
SEPA transfer
If you choose the SEPA transfer payment method, you will be redirected to your bank's website. To pay the invoice amount by SEPA transfer, you must have an online bank account in the euro zone enabled for SEPA transfers, identify yourself, and transfer the payment from your online banking environment. Further information will be provided during the ordering process.
Prepayment
If you choose the prepayment payment method, we will provide you with our bank details in a separate email and deliver the goods after receipt of payment.
Credit card
In the ordering process, you provide your credit card details. Your card will be charged immediately after placing the order.
PayPal
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your access data, and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed. Further information will be provided during the ordering process.
Instant payment by Klarna
To pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have an online banking enabled bank account, authenticate accordingly, and confirm the payment instruction. Your account will be charged immediately after placing the order. Further instructions will be provided during the ordering process.
Amazon Pay
To pay the invoice amount via the payment service provider Amazon Payments Europe S.C.A. 38 avenue J.F. Kennedy, L-1855 Luxembourg ("Amazon"), you must be registered with Amazon, authenticate yourself with your access data, and confirm the payment instruction. The payment transaction will be executed within one banking day after the order is placed. A banking day is any weekday except Saturdays, federal statutory holidays, as well as December 24th and 31st of each year. Further instructions will be provided during the ordering process.
Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment via Klarna is only available for consumers. Unless otherwise specified below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further instructions will be provided for each payment option and in the ordering process.
Purchase on account via Klarna
The invoice amount is due 14 days after the goods have been shipped and the invoice has been received.
Instalment purchase via Klarna Bank AB (publ)
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the option of instalment purchase. A successful address and credit check are required. For payment processing, in addition to our terms and conditions, the terms and conditions of Klarna Bank AB (publ) apply. Further instructions, including the terms and conditions of Klarna Bank AB (publ), will be provided during the ordering process.
Right of withdrawal
Consumers have the statutory right of withdrawal as described in the withdrawal policy. Entrepreneurs are not granted a voluntary right of withdrawal.
Retention of title
An addition for entrepreneurs: We reserve the right of ownership of the goods until full settlement of all claims arising from an ongoing business relationship. You may resell the reserved goods in the ordinary course of business; you hereby assign to us in advance all claims arising from such resale - regardless of any connection or mixing of the reserved goods with a new item - up to the amount of the invoice, and we accept this assignment. You remain authorized to collect the claims, but we may also collect the claims ourselves if you fail to meet your payment obligations. We will release the securities to which we are entitled upon your request, to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.
Transport damages
For consumers: If goods are delivered with obvious transport damage, please complain about such defects as soon as possible to the deliverer and contact us immediately. The failure to lodge a complaint or contact us has no consequences for your statutory claims and their enforcement, especially your warranty rights. However, you help us to assert our own claims against the carrier or transport insurance.
For entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the carrier, freight forwarder, or other person or institution designated to carry out the shipment.
Warranty and guarantees
Warranty Rights
Unless expressly agreed otherwise below, the statutory warranty rights apply.
The following restrictions and limitations of time do not apply to claims for damages caused by us, our legal representatives, or vicarious agents.
in case of intentional or grossly negligent breach of duty as well as fraud
in case of intentional or grossly negligent breach of duty as well as deceit
in case of breach of essential contractual obligations, the fulfilment of which enables the proper execution of the contract in the first place and on the observance of which the contractual partner may regularly rely (cardinal obligations)
as part of a warranty promise, if agreed,
or to the extent that the scope of the Product Liability Act applies.
Limitations on Entrepreneurs
In relation to entrepreneurs, the agreement on the quality of the goods only applies to our own specifications and the manufacturer's product descriptions that have been included in the contract; we do not assume liability for public statements made by the manufacturer or other advertising statements. For entrepreneurs, the limitation period for warranty claims for newly manufactured items is one year from the transfer of risk.
The statutory limitation periods for the right of recourse pursuant to § 445a BGB remain unaffected.
Regulations for Merchants
The provisions of § 377 HGB regarding examination and objection apply to merchants. If you fail to make the notification required there, the goods are deemed approved, unless it concerns a defect that was not recognizable upon inspection. This does not apply if we have fraudulently concealed a defect.
Guarantees and Customer Service
Information on any applicable additional warranties and their precise conditions can be found with each product and on special information pages in the online shop.
Customer Service: You can reach our customer service for questions, complaints, and objections from Monday to Thursday from 9:00 a.m. to 5:00 p.m. and on Friday from 9:00 a.m. to 12:00 p.m. at the following telephone numbers: AT +43 (0) 7667 66 00 80, CH +41 44 797 58 73, and via email at kundenservice@rottner-tresor.at.
Liability
We are always liable without limitation for claims arising from damages caused by us, our legal representatives, or agents.
in the event of injury to life, body, or health,
in cases of intentional or grossly negligent breach of duty,
in the case of warranty promises, if agreed upon, or
to the extent that the scope of the Product Liability Act applies.
In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract and on which the contractual partner may regularly rely (cardinal obligations), our liability for slight negligence, as well as that of our legal representatives or agents, is limited to the amount of foreseeable damage typical for the contract at the time of its conclusion, which must typically be expected to occur.
Otherwise, claims for damages are excluded.
Spute resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here. We are not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board.
Final provisions
If you are an entrepreneur, German law applies, excluding the UN Sales Convention.
If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you are our place of business.